Privacy Policy

1. Who We Are

Surfside Pressure Washing LLC (“Surfside,” “we,” “us,” or “our”) provides exterior cleaning and related property services in Brevard County, Indian River County, and surrounding Florida communities. This policy explains how we handle personal information collected through surfsidepw.com, our contact and quote forms, our website chat form, phone and text communications, and lead forms on Facebook, Instagram, and other Meta services.

Privacy questions or requests may be sent to surfsidepw@gmail.com.

2. Information We Collect

Depending on how you contact us, we may collect:

• Your name, email address, and telephone number.
• Your service address and general property information.
• The services you request, approximate square footage, and project details.
• Messages you submit through our website chat or contact forms.
• Information you voluntarily submit through a Facebook or Instagram Instant Form, including the fields displayed on that form.
• Basic technical information generated when you visit the site, such as IP address, browser type, device information, requested pages, and server logs.
• Records of communications and estimates related to your inquiry or service.

3. How We Use Information

We use personal information to:

• Respond to inquiries and provide free estimates.
• Call, email, or text you about the service you requested.
• Schedule, perform, and follow up on services.
• Maintain customer and business records.
• Improve our website, advertising, services, and customer experience.
• Prevent misuse, protect our systems, and comply with legal obligations.

Submitting an inquiry authorizes us to respond using the contact information you provide. Message and data rates may apply to text messages. You may ask us to stop non-essential texts at any time by replying STOP or contacting us.

4. Facebook, Instagram, and Meta Lead Forms

When you submit a Meta Instant Form, Meta initially collects the information and sends your responses to Surfside so we can contact you about the requested service. Meta may separately process information about your account, device, and interactions under its own privacy policy and advertising terms. We do not control Meta’s independent collection or use of that information.

We use information received from Meta to respond to your inquiry, prepare an estimate, communicate about requested services, measure lead quality, and improve our advertising. Submitting a lead form does not require you to purchase anything.

5. How We Share Information

We do not sell or rent your personal information. We may disclose information to service providers that help us operate the business, including:

• Meta: operates Facebook and Instagram advertising and Instant Forms.
• Replit: hosts our website, application services, and database infrastructure.
• Resend: delivers website inquiry notifications by email.
• Twilio: delivers website inquiry notifications by SMS.

These providers may process information only as needed to perform their services, subject to their own terms and privacy practices. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.

6. Cookies and Similar Technology

Our website and hosting providers may use essential cookies or similar technology for security, routing, performance, and site operation. Advertising platforms may use cookies or similar identifiers when advertising measurement technology is enabled. You can control cookies through your browser and through settings offered by the relevant advertising platform. Disabling cookies may affect some website functions.

7. Data Retention and Security

We retain inquiry, customer, and service records only as long as reasonably needed to respond, provide services, maintain business and tax records, resolve disputes, and comply with law. Retention periods vary based on the record and purpose.

We use reasonable administrative and technical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure.

8. Your Choices and Requests

You may ask to access, correct, or delete personal information we maintain about you, or ask us to stop marketing communications. Email surfsidepw@gmail.com with “Privacy Request” in the subject line. We may need to verify your identity and may retain information when legally permitted or required.

9. Children’s Privacy

Our services are intended for property owners and adults requesting property services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.

10. Changes to This Policy

We may update this policy as our practices or legal obligations change. The date at the top will show the latest revision. Material changes will be posted on this page.

11. Contact Us

Surfside Pressure Washing LLC
Email: surfsidepw@gmail.com
Phone: (772) 584-4046
Service area: Brevard and Indian River Counties, Florida